Guest booking terms

1. About these terms

These terms apply when you make a booking through a restaurant's Basil booking page or widget. Basil is booking software provided by Wave Marketing Ltd, a company registered in England and Wales under company number 11552018, with its registered office at Unit 1.07, Newark Works, Foundry Lane, Bath, Somerset, England, BA2 3GZ. The restaurant uses Basil to take bookings. Your booking is with the restaurant, not with Basil.

By making a booking you agree to these terms and to the restaurant's own booking terms shown on the booking page.

2. Making a booking

Availability is shown at the time you search and is confirmed only when you receive a confirmation by email, SMS or WhatsApp message. Please give accurate and up to date contact details so the restaurant can reach you. Please only book tables you intend to use, and do not resell or transfer bookings.

3. Deposits, cancellations and no-shows

Each restaurant sets its own deposit, cancellation and no-show policy. The policy is shown before you confirm your booking, so please read it carefully. If the restaurant asks for a card or a deposit, it can charge you in line with its policy.

To cancel or change a booking, follow the restaurant's cancellation policy and the instructions in your confirmation message.

Basil does not set, review or apply any restaurant's policy. Basil is not responsible or liable for any restaurant's deposit, no-show or cancellation policy, how it is applied, or any charge made to your card under it. If you have a question or complaint about a charge, contact the restaurant first. Any refund is a matter between you and the restaurant.

Nothing in this section affects your legal rights as a consumer.

4. Payments

Card payments and deposits are processed by Stripe. Basil does not store your full card details. Stripe's terms and privacy notice apply to its processing of your payment data.

5. Messages you will receive

We send service messages on the restaurant's behalf by email or SMS so your booking works. These include booking confirmations, reminders, changes and cancellations.

You will only receive marketing messages if you opt in, and you can opt in or out of email and SMS separately. You can opt out at any time using the link in an email, by replying to an SMS as instructed, or by contacting the restaurant.

6. Your personal data

The restaurant decides how your booking details are used and is responsible for them. Basil processes them on the restaurant's behalf to provide the booking service. To see, correct or delete your details, or to ask any other question about your data, contact the restaurant, using the privacy notice linked on the booking page.

Basil's own use of personal data, for example technical data from the booking page, is explained in the Basil Privacy Policy at https://bookwithbasil.com/privacy-policy. You can also contact us at hello@wave-marketing.co.

7. Allergies, dietary needs and accessibility

Any notes you add about allergies, dietary needs or accessibility are passed to the restaurant, but Basil does not check or act on them. Please also tell the restaurant directly, and remind your server when you arrive. Basil is not an allergen management tool and does not guarantee that a restaurant has received or acted on your notes.

8. Basil's responsibility

Basil provides the booking technology only. Basil is not a party to your booking and is not responsible for the restaurant's food, service, premises or conduct, or for your visit.

We aim to keep booking pages running, but we cannot guarantee they will always be available or error free. If a booking does not go through, please contact the restaurant.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and it does not affect your legal rights as a consumer.

9. Acceptable use

Please do not use the booking page to make false, duplicate or speculative bookings, to access it with bots or scrapers, to place an unreasonable load on it, or to interfere with its security or operation. We or the restaurant may cancel bookings and block access where this happens.

10. Changes to these terms

We may update these terms from time to time. The version in force when you make your booking applies to that booking.

11. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live. You keep any mandatory consumer rights in the country where you live.

12. Contact

Questions about these terms: hello@wave-marketing.co